What is Trezor® Wallet?

Trezor® is a family of hardware wallets that store private keys offline. A Trezor® hardware wallet isolates your seed phrase and signs transactions inside the device — protecting funds from malware and remote attackers while you use a connected app.

Getting started: trezor.io/start & Trezor Suite

Begin at trezor.io/start to download official tools. The Trezor Suite (desktop and web versions) is the primary companion app for managing accounts, sending/receiving crypto, and firmware updates. Search “Trezor Suite Download” on the official site to get the desktop app for Windows, macOS, or Linux.

Trezor Bridge

Trezor Bridge is a small background service that lets your browser or Suite talk to the device over USB. If an app can't detect the device, reinstall the latest Trezor Bridge (available on trezor.io) before troubleshooting further.

Login & common connection issues

  • Trezor login / Trezor Wallet Login: There is no password stored on the device — you unlock the device using a PIN set during initialization. Use the Suite app or supported web wallet after connecting the Trezor® via USB and approving prompts on-screen.
  • Troubleshooting Login Issues: If the device isn’t recognized, try a different USB cable/port, update Trezor Bridge, reboot your machine, or use Trezor Suite Desktop instead of a browser.
  • “Trezor Login not working” / “Unable to login Trezor”: Confirm firmware is updated, the PIN is correct, and you’re using the official Suite/Bridge. If the PIN is forgotten, account recovery is the recommended path (see below).

Account recovery & 2FA

If your Trezor® is lost or damaged, you restore funds using the seed (recovery phrase) on another compatible hardware wallet. Trezor does not manage passwords or central 2FA — any "Trezor 2fa reset" queries usually mean resetting a second-factor in the service you use (e.g., exchange). Trezor® stores only the seed and PIN.

Error messages & Help

Common errors like “Error Connecting Trezor Account” or “Can't verify Trezor Wallet” often indicate outdated Bridge, blocked browser permissions, or USB drivers. Visit the Trezor Help Center at the official site for step-by-step articles and the latest downloads.

Quick best practices

  • Always download Suite and Bridge from trezor.io only.
  • Keep firmware and Suite updated; verify firmware integrity on device screen.
  • Keep your recovery seed offline, in multiple secure locations; never share it digitally.

FAQs

Q1: How do I start with my new Trezor®?
Go to trezor.io/start, follow the guided setup, install Trezor Suite and create a secure recovery seed.
Q2: What if Trezor Suite app not working?
Reinstall Suite, update Trezor Bridge, try desktop app and check USB cable/ports.
Q3: How to recover an account?
Use your recovery phrase on another Trezor® or compatible wallet and restore the accounts in Suite.
Q4: Can I reset PIN or 2FA on Trezor®?
You can change the PIN from device settings. There is no built-in 2FA to reset—recover services individually if used with an authenticator.
Q5: What to do if the device shows “Error connecting”?
Update Bridge, try another cable, restart the computer, or install Suite Desktop for a direct connection.
Q6: Is Trezor® safe for long-term storage?
Yes — when used correctly: firmware updated, seed offline, and official software only.